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My Terms of service

DISCLAIMER• By purchasing my services (commission illustration and or animations), you automatically agree to the following conditions.
• Please read this entirely and carefully. I will refuse your commission if you do not agree to these terms.
• If you have any questions, please send a Twitter DM or email us at [email protected]
• If you are not comfortable with my T.O.S and/or are not willing to agree to the conditions, you may not request a commission from me.
• NFT and AI referencing product usage is strictly forbidden.USER AGREEMENT• By commissioning me, you agree that you have read and accepted all the terms described herein.
• We only accept commercial usage for rigging commissions unless otherwise agreed upon. However, the price stays the same regardless of private usage.
• All credit has to be linked back to helloimlemon.
• Violators will be added to the blacklist indefinitely and without warning.GENERALCLIENT• You, the Client, will be expected to first read my TOS and understand the general Commission Prices.
• You, the Client, may display my work on external sites as long as it is visibly credited and linked back to my account.
• You may not upload or host my work in any gallery that is intended to display your own work only.
• You may not claim my work as your own.
• Please do not share the file with third parties unless otherwise discussed beforehand.
• You are NOT authorized to change, modify or edit my artworks without prior obtained permission.
• Any harassment in an attempt to bargain for a commission (a ‘slot’) is not tolerated.
• This includes inappropriately worded comments, as well as private messages. I reserve the right to place anyone on the blacklist over harassment.
• By placing an order, you agree to these terms and conditions. Please read these terms carefully.
• Clients who have commissioned and/or received work before this TOS has gone into effect are still bound to its contents.COMMERCIAL USAGE• All Commissions are intended for Commercial use, meaning any royalties are already included in the prices provided.
• The following cases are considered commercial use: Reproducing and selling the artwork, publicly or privately, cases where you receive profit from a medium/platform where you have posted our artwork, (eg. Patreon, YouTube, Twitch, a personal site, etc).COPYRIGHT• I reserve the right to sign and/or watermark our own work when posted on Websites and on Social Media accounts.
• You are responsible for protecting your ownership over rights to a character design.
• I retain all copyright over my work, which includes the right to use the image as a sample for sales or self-promotion unless otherwise agreed upon.
• I will however always give proper credit to you ownership of the character’s designCOMMISSIONSPRICES•I reserve the right to charge more if I deem fit, depending on the complexity of your request.
• I do not tolerate any kind of harassment or negotiation attempts regarding my prices.
• Paypal fees are included in our prices.ORDERING• You are expected to email me at [email protected] or DM me on Twitter or Discord for any questions regarding your inquiry, however, for your Commission inquiry please order using my ko-fi website.
• I reserve the right to make changes to your request as I see fit unless otherwise discussed. To guarantee the total accuracy of your commission request, please make note of the required details and elements in the form.
• If your character is extremely detailed, I have the right to charge a fee according to the complexity provided.
• This fee will be stated before the transaction, and you hold the right to make changes to your commission request (eg. change certain aspects, or agree on a simplification of said aspects.) before the transaction is complete.
• Please make your request concisely worded with minimal abbreviations, so as to make the note clear to read. Please include proper visual references alongside your requests.
• Any emails, private messages, and comments that you send must come in English only.
• Before taking part in any transaction, you are required to wait for a reply so that we can discuss the details.PAYMENT•I am not responsible for any mistakes that are made on your part over the course of the transaction.
• I will only accept payment in USD via Paypal/ko-fi.
• It is expected that you deposit a discussed % of the price upfront before I start. No exceptions unless otherwise discussed. This percentage usually starts at 50% unless otherwise agreed upon.
• Only after 50% of the payment is sent, will I start illustrating sketches.
• You are expected to complete the payment process as soon as possible and only after I’ve received 100% of the payment ,I’ll send over the finished file(s).
• I will initiate the transaction to avoid accidental transactions.
• Do not send me any kind of payment until we have confirmed that I can accept your commission and agreed upon a quote.
• Payments via Paypal are sent via Invoice method only unless otherwise stated.
• If you happen to use a guardian PayPal account, please note that you hereby acknowledge that you have their permission to take part in this transaction.
• Repeated counts of commissioning a project and failing to pay will result in blacklisting.PAYMENT PLANS• We will discuss a payment plan beforehand. You are expected to pay in installments over a limited amount of time.
• The sum of each installment as well as the time period will be discussed and documented beforehand.
• You are expected to continuously pay said installments without being reminded until everything of the total sum is covered.
• Please refer to the section “Payment” for further instructions as the process remains the same. Only after 50% is covered, will we start the illustrating process.PAYPAL DISCLAIMER• Please note that all of our sales are considered “Digital Goods” and it is the Artwork’s "Intellectual Property" that is purchased by you, the Client.
• Nothing is ever intended by either us or the Client, to be physically shipped.REFUNDS• We can refund 100% of the payment only if we have not started working on the Rig.
• If we cancel a project, we will reimburse the lost fees and refund 100%.
• If we agree on a payment plan and we start the commission after the first deposit has been done, we will not refund your said deposit if you back out of the Payment Plan.CHARGEBACKS• You are NOT authorized to issue a chargeback for any reason.
• If for any reason your PayPal account malfunctions or authorizes a refund request without your knowledge, you must contact us as soon as possible in order to resolve the issue.
• You are required to contact me when you need to cancel a commission request.
• Purposefully issuing a chargeback without contacting me to cancel/refund a project will result in immediate blacklisting for you as well as your email address, and anyone sharing your PayPal account, including side accounts.QUEUE / SCHEDULING / WORK SPEED / DEADLINES• You reserve the right to set a deadline for your commission. This deadline must be disclosed prior to payment and a fee might apply.
• I have the right to decline a project if there is too short of a time allowance. The time I reserve to work on your illustration depends highly on the customer's requests.
• If you did not alert me to a deadline, you must not send reminders. Reminders will be ignored if there will be projects I have prioritized above yours.
• No harassment over our work speed will be tolerated, regardless of the time that has passed.
• You reserve the right to be notified of any delays.REVISIONS AND FEEDBACK STAGE• WIPS will firstly be provided as an “Update list”. will be free.
• After the order is completed, minor changes are allowed if the missing or inaccurate elements are my fault (e.g., I overlooked details provided in the order).
• In the absence of feedback from the customer, any changes to the final piece will be subject to a fee.
• I will not redesign a completed commission unless payment is received for a second order.
• The responsibility is on you to ensure your order contains the details you want me to follow.
• I am not responsible for any unsatisfactory element of the finished illustration if no feedback was given to amend it.REVISIONS PROCESS• After I am done with the completed illustration, I will send the file for you to review. Please make sure to be available to provide feedback during this time.
• I will allow you a time period of two weeks to write a list with revisions for me to review and discuss with you.
• After approximately one week I will update you with the revisions given, you then will have another week to write a second list with revision requests.
• The cycle repeats and I reserve a minimum of one week to implement said changes.
• Please keep in mind that after X amount of revisions or a time frame of Y weeks, I will either charge or deny the request for any further changes.
❈ Please note that the revisions will be discussed with us and only implemented when reasonable. I will not implement unreasonable physics changes if they are not meant to happen for example stylistic effect.FINAL PRODUCT AND CREDIT• There may be slight differences between the samples in my gallery and the commission you will receive, depending on the time passed when examples were posted.
I constantly strive to become better at my craft after all.
• Credit to me, the artist, is required when you publicly use your commissioned illustration . Please make sure to credit helloimlemon
• You, the Client, are responsible for saving any information, digital data I provide.
• I will send you the files via Google Drive Link or as an E-mail attachment zip file.
• Any file you paid for will be available to me for a finite time only. I will take measures to preserve most files for up to 3 months. However, I cannot guarantee against computer failure or accidental deletion or loss.
• I am not required to post your project in any public space, and if posted, I am not required to keep it there indefinitely. I have the right to delete or remove any public project, even if you paid for it, as you should have your own copy.
• Feedback of the final product is permitted after completion of the piece, through private messages or comments.
• Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.TOS template provided by: @kawa_kunn and puppet works